Tell us about yourself and how long you’ve been with Optimal Dynamics.
I’m Christina Carter and I’ve been with Optimal Dynamics for 5 years - I was employee #6! I live in Mamaroneck, NY and am the Senior Director of Support Engineering.
Can you summarize your job in one sentence?
I like to say that I am the chief investigator for live customer issues… this includes troubleshooting and spearheading bug fixes and product enhancements across Analytics, Engineering, Product, and Customer Success.
What inspired you the most to join Optimal Dynamics?
I was excited to join Optimal Dynamics because it gave me the chance to build a one-of-a-kind product from the ground up, in a quickly changing and hugely important industry.
What do you like best about our company culture?
Having been here for the past 5 years, I’ve come to appreciate the curiosity and collaboration across the organization. Those are both at the core of the Optimal Dynamics culture.
What is your favorite part of your job?
I have the unique opportunity to work with every team at OD. I love working with such talented and kind people. I especially love learning the ins and outs of our AI engine. I learn something new every day!
What have been your biggest accomplishments on our team, and what was the impact on the product/company?
My biggest accomplishment has been my ability to bring my skills to many departments at OD. Starting out as a senior software engineer and building our first-ever customer-facing product Smart Charter, then helping build out our Plan platform as an engineering manager, and finally using my deep technical expertise to build out a Support platform and process to help the company quickly address customer issues.
How have you grown professionally while on our team?
I am confident in my ability to work across teams, and to rely on my experience and technical knowledge to make decisions and solve problems. I understand the technical side of what we do and how it relates to the customer and the product.
What do you like to do in your free time?
I have 3 kids under the age of 6. I don’t have any free time! But if I did, I’d play field hockey and cook new vegan dishes.
Can you share a hidden talent no one knows about you?
I am a big water skier and have even water skied on the Hudson River in NYC!
What’s the best advice you can give to someone who wants to work at Optimal Dynamics?
Ask questions, listen and be open.
