CRST Director of Operations, Brock Ferry, takes us on a journey from transforming organizational workflows to empowering dispatchers to make freight decisions that benefit company performance and profitability. By maintaining near 100% adherence to AI-powered load acceptance and dispatching decisions, one of the nation’s largest transportation companies quickly experienced a significant increase in revenue per truck per week. With this level of automation, one CRST planner can now handle dispatching and load decisions for hundreds of trucks. Recorded at the recent McLeod User Conference, this testimonial showcases one of the most successful case studies of AI in logistics today.